RETURNS & REFUNDS POLICY

1.RETURNS

Don’t worry! Our policy lasts 21 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, please contact us on  [email protected]. We require a receipt or proof of purchase, so contact us via email and let us know why you want to return the product. Be ready to provide some photos.
Please have in mind that product is eligible for return only if its damaged and different from the specification defined on our website.
Please do not send your purchase back without contacting us first.
If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Please note that the following reasons are NOT covered by our Return/Exchange Policy, and we are not liable for these issues.
Products are damaged by misuse or mishandling.
Personal Reasons due to changed mind, etc.
Personalized items are one-of-a-kind, it cannot be returned unless it is defective or damaged.

2.REFUNDS (IF APPLICABLE)

1. Give us the most reasonable reason to refund and ship this order to our address, you may pay all costs
2. We will refund only 70% – 85% of your order because we’ve been charge 15% processing fee and in some case you’ll be charged for 15% transaction fee.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment (e.g. PayPal), within a certain amount of days.

3. CANCELLATION

Cancellations must be made within 24 hours of order placement.

Send us an email within 24 hours and let us know the reason why you wish to cancel your order. We do not accept cancellation of orders outside the 24 hours.

We will refund only 95% of your order because we’ve been charge 5% PayPal’s payment fee.

Please note that all refunds will be processed within 24-48 hours before the refund reflects on the customer’s bank account.

3.LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at  [email protected].

4.SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

5.GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

6.SHIPPING

If we agree for you to return the product, we will email you the address to send it back.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you’ve done all of this and you still have not received your refund yet, please contact us at  [email protected]