FAQs

General Information

What is NYJerseys?

NYJerseys is a legally registered US-based business specializing in uniquely designed Hawaiian shirts and other high-quality Print-on-Demand (POD) apparel. We operate from our official address at 56 Perimeter Center E, Suite 150, Dunwoody, GA 30346, United States.

What products do you sell?

We currently specialize in Hawaiian shirts featuring unique, vibrant designs. Each product is custom-made using our Print-on-Demand process, ensuring high-quality and personalized items.

Are you a legitimate business?

Yes, NYJerseys is a fully legitimate and legally registered business in the United States. We maintain transparent business practices, clear policies, and reliable customer support. Our business registration, contact information, and physical address are all verifiable.

Print-on-Demand Process

What is Print-on-Demand (POD)?

Print-on-Demand is a production process where each item is custom-printed and manufactured only after an order is placed. Unlike traditional retail, we don't keep pre-made inventory. Instead, your Hawaiian shirt is created specifically for you once you place your order.

How does your Print-on-Demand process work?

Our POD process follows these steps:

  1. You place an order on our website
  2. Your order details are sent to our production partner, ShopBase
  3. Your selected design is digitally printed onto high-quality fabric
  4. The printed fabric is cut and sewn into your Hawaiian shirt
  5. The finished product undergoes quality inspection
  6. Your custom-made shirt is packaged and shipped directly to you

Who is ShopBase and what is your relationship with them?

ShopBase is our trusted fulfillment partner that provides the technology platform and production services for our Print-on-Demand products. They handle the printing, manufacturing, and shipping logistics, allowing us to focus on creating unique designs and providing excellent customer service. This partnership ensures consistent quality and reliable delivery of your orders.

Why do you use the Print-on-Demand model?

We use the POD model because it offers several benefits:

  • Allows us to offer a wide variety of unique designs
  • Reduces waste by eliminating excess inventory
  • Ensures each customer receives a freshly-made product
  • Enables us to continuously update our design offerings
  • Provides a more sustainable approach to fashion production

Orders and Shipping

How do I place an order?

Placing an order is simple:

  1. Browse our collection and select the Hawaiian shirt you like
  2. Choose your size using our detailed size chart
  3. Add the item to your cart
  4. Proceed to checkout
  5. Enter your shipping and payment information
  6. Review your order and submit

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure payment processors, Stripe and PayPal. All transactions are encrypted and secure.

How much is shipping?

Our shipping rates are as follows:

  • Orders from $0 to $99.99: $5.99 shipping charge
  • Orders over $100: FREE shipping

How long will it take to receive my order?

The total delivery time consists of:

  • Processing Time: 1-2 business days (the time it takes to create your custom product)
  • Shipping Time: 5-7 business days for US addresses
  • Total Expected Delivery: 6-9 business days from order placement

Please note that orders placed after 6:00 PM EST will begin processing on the next business day.

Do you ship internationally?

Yes, we ship worldwide. International shipping times and rates vary by destination. Please note that international customers may be responsible for customs duties, import taxes, or fees levied by their country.

How can I track my order?

You can track your order by:

  1. Visiting our Order Tracking page
  2. Entering your order number and email address
  3. Viewing the current status and location of your package

You'll also receive email notifications with tracking information once your order ships.

Products and Sizing

What materials are used in your Hawaiian shirts?

Our Hawaiian shirts are made with high-quality fabrics suitable for digital printing, typically a comfortable polyester blend that ensures vibrant colors and durability. The exact material composition is listed on each product page.

How do I find the right size?

We provide detailed size charts on each product page to help you select the perfect fit. We recommend measuring a similar shirt you already own and comparing it to our size chart. If you're between sizes, we suggest ordering the larger size.

Will the colors look exactly like they do on my screen?

While we strive for accurate representation, slight variations may occur due to differences in monitor settings and calibration. Our digital printing process ensures vibrant, high-quality colors that closely match what you see online.

How should I care for my Hawaiian shirt?

For best results and longevity:

  • Machine wash cold with similar colors
  • Use mild detergent
  • Avoid bleach and harsh chemicals
  • Tumble dry on low heat or hang to dry
  • Iron on low heat if needed, inside out
  • Detailed care instructions are included with each product

Returns and Refunds

What is your return policy?

We offer a 30-day return period from the date your order is delivered. Since our products are custom-made, returns are accepted only under specific circumstances:

  • Damaged product
  • Defective product/printing error
  • Incorrect product received
  • Product significantly not as described

Please refer to our Return Policy for complete details.

How do I request a return or refund?

To request a return or refund:

  1. Contact our customer support at support@nyjerseys.store within 30 days of delivery
  2. Include your order number and photos showing the issue
  3. Our team will review your request within 2-3 business days
  4. If approved, we'll provide return instructions or process your refund

How long does the refund process take?

Once your return is approved and received (if a physical return is required), refunds are processed within 3 business days. The funds typically appear in your account within 5-10 additional business days, depending on your financial institution.

Can I exchange an item?

Due to our Print-on-Demand model, we generally don't offer direct exchanges. If you received a faulty item, we'll typically offer a refund or replacement of the correct item. If you ordered the wrong size or design, we recommend placing a new order for the desired item.

Account and Privacy

Do I need to create an account to place an order?

No, you can check out as a guest. However, creating an account offers benefits like order history access, faster checkout for future purchases, and the ability to track orders easily.

How is my personal information protected?

We take data protection seriously. All personal information is secured using industry-standard encryption and security measures. We never sell your information to third parties. Please review our Privacy Policy for complete details.

Can I unsubscribe from emails?

Yes, you can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any email we send, or by contacting our customer support.

Contact and Support

How can I contact customer service?

You can reach our US-based customer service team through:

What if I have a question not answered here?

Please contact our customer support team at support@nyjerseys.store with any additional questions. We're happy to help!